Privacy Policy
Interim HealthCare (“Interim HealthCare,” “we,” “us,” or “our”) values the trust you place in us when you share your information. This policy describes the kinds of information we handle, why we handle it, and the choices you have. It applies to our website at https://ihcbayarea.com/ and to the care and support services we provide.
By using our website or services, you confirm that you have read and understood the practices described here.
Our commitment to your information
As a healthcare provider, we are held to specific obligations around the information we hold about you, including your protected health information (PHI). We are responsible for:
- Keeping your health information private and secure
- Giving you a clear account of how that information is used and shared
- Operating under the version of this policy that is currently in effect
If we revise our practices, the updated policy will govern information going forward.
Information we gather
Information you give us
When you fill out a form, submit an inquiry, request a service, or otherwise contact us, you may share details such as:
- Your name
- Email address
- Phone number
- Mailing address
- Location or country of residence
- Health-related details, where relevant to your care
We use what you share only to act on your request, deliver the service you asked for, or follow up with you.
Information gathered automatically
When you browse the site, certain technical details are recorded on their own, including:
- Your IP address
- Device, browser, and operating system type
- The page or link that referred you to us
- Which pages you view and how you move through the site
This data supports site maintenance, performance analysis, and general improvements. It is not tied back to your identity.
How your information is used
The information we collect helps us:
- Answer questions and act on requests
- Provide and coordinate home healthcare services
- Handle billing, payments, and insurance claims
- Improve how our services and operations run
- Share appointment reminders, service updates, or follow-up surveys
- Send newsletters or updates when you have opted in
We do not sell, rent, or trade your personal information to anyone.
How health information is handled
During care, we may use or share your health information in the following ways without asking for separate permission each time:
- Care and coordination. Working with the providers and professionals involved in delivering your care.
- Payment. Preparing bills, submitting claims, and collecting payment for services.
- Operations. Quality reviews, staff training, audits, and meeting compliance requirements.
People involved in your care: With your awareness, we may share relevant details with family members, caregivers, or others supporting you, unless you ask us to limit this.
Service partners: Some situations, such as billing or professional advisory support, involve outside partners. Any partner that handles your information is bound by agreement to protect it to the same standard we do.
When the law requires or allows it: We may disclose information in situations such as public health and safety matters, disaster response, reporting of abuse or neglect, legal or law enforcement proceedings, and workers’ compensation claims.
Text message (SMS) program
Your consent: When you provide your mobile number, you agree to receive text messages from us related to your care and account.
What we send: Messages are limited to customer care updates and account notifications.
How often: Frequency varies. On average you can expect one to two messages per week, and you may receive several in a given month.
Opting in: You opt in by submitting your number through our website, forms, or services and agreeing to receive texts.
Opting out: Reply STOP to any message at any time to stop receiving them.
Getting help: Reply HELP to any message, or reach us through the contact details below.
Costs: Standard message and data rates from your carrier may apply.
How this data is treated: Mobile numbers and SMS consent details are never sold, rented, or passed to third parties or affiliates for marketing. This information stays within our own use.
Cookies and site tracking
We use cookies to keep the website working smoothly and to improve your experience. These cookies do not hold personally identifiable information and clear when you close your browser.
You can turn cookies off in your browser settings, though some parts of the site may not work as expected if you do. Third parties may place their own cookies through our site, and those are outside our control and access.
How we protect your information
We apply administrative, technical, and physical safeguards to keep your information secure, including:
- Encryption of data in transit
- Servers protected behind firewalls
- Access limits so only authorized people can reach sensitive information
- Regular reviews of our security practices
No method of storage or transmission is ever completely secure, but we take reasonable steps to reduce risk and guard against unauthorized access or disclosure.
Your rights and choices
You can:
- Ask to see and receive copies of the information we hold about you
- Request corrections to anything inaccurate
- Ask us to limit certain uses or disclosures
- Withdraw your consent for communications at any time
To update your details or make a request, contact us using the information below.
Links to other websites
Our site may link to pages run by other organizations. We are not responsible for how those sites handle your information. This policy covers only what is collected on our own website.
Updates to this policy
We may revise this policy as our practices or legal obligations change. Any updates will be posted here, and the information we hold will be handled under the policy that was in effect when it was collected.
How to reach us
For any questions about your privacy or how your information is handled, contact us:
Email: ihc-solano@interimhealthcare.com
Phone: (707) 623-1130
Contact form: https://ihcbayarea.com/contact-us/
Mailing address: 1261 Travis Blvd Ste 204 Fairfield, CA 94533
Your information will not be transferred outside our organization for purposes beyond those described in this policy.